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Day 211 March

IATA Day

Meet the Airlines - IATA, together with key representatives of a number of its major airline members, will be discussing the challenges we are facing together as we implement many of the IATA programmes that have been outlined at previous PTE conferences. The airline speakers, together with representatives from the airports where they are working on these initiatives, will talk about how they perceive the implementation process, both the opportunities and the challenges.

- Passenger control, efficiency gains

Synopsis: The Fast Travel Programme focuses on six different areas within the ground handling process. We will explain the different options of self-service, with an airline demonstrating just how they have taken these options and put them into practice. The main advantages, efficiencies and the passenger experience will be looked at in more detail.

Audience will learn:

What are the Fast Travel initiatives?
Solutions being successfully deployed today
What is holding back self-service in the market today
What direction self-service will take in the next few years

Speaker/s

	Hugh Best, Project Manager, Fast Travel Programme, IATA, Switzerland Speaker Biography: Hugh is the Project Manager for IATA’s Fast Travel Programme, a programme focussing on different ways to offer more self-service to passengers at airports in order to reduce queues and increase efficiency. With 15 years of experience in aviation and ground handling, Hugh has built up a strong network and insight into passenger experience.

	Royston D'Souza, Manager Customer Delivery, Qatar Airways, Qatar Speaker Biography: Royston has over 23 years’ experience in the aviation field, 20 of them in airlines with Qatar Airways. He represents IATA members as the Vice Chairman of the IATA Fast Travel programme.