Jacqueline Yaft, Deputy Executive Director Operations and Emergency Manager, Los Angeles World Airport - Los Angeles International Airport, USA
Speaker Biograghy:
Jacqueline is responsible for airside, terminal and landside operations and emergency management at all LAWA airports (LAX, ONT, VNY). Most recent at LAX Jacqueline managed the operational transition from construction of the new Tom Bradley International Terminal.
Previous to LAWA Jacqueline worked at Denver International Airport (DIA) for 10 years as the Assistant Deputy Manager of Aviation. She managed various incidents and events such as the snow blizzard of 2006 and the Continental 1404 crash in December 2008. These incidents impacted airport operations, passenger flow and overall airport efficiency.
Prior to Denver, Jacqueline held positions with JFK International Airport and with Kansas City International Airport.
Jacqueline holds a Bachelor of Science in Aviation Management and an MBA from Embry-Riddle Aeronautical University.
Personal interest: Jacqueline enjoys cooking with her three children and making wine with her husband.
Day 1 - 25 March
Session:
Customer Service & Passenger Experience
14:50 - 15:15
- Emergency preparedness – are we ready?
Synopsis: The presentation discusses the different aspects of writing effective emergency plans, training and exercising within an airport community to ensure we are ready. The speaker will share lessons learned from previous incidents such as a snow blizzard, a plane crash, opening a new terminal and power outages. She will also discuss two major issues airports and airlines should prepare for. The first is communications and how they can hinder an effective response and jeopardise public safety. The second will be setting up a Family Assistance Centre during an incident and what necessary steps must be taken in advance.
Audience will learn:
- Emergency plans writing and exercising
- Emergency management training programme at an airport
- Incident evaluation and lessons learned
- Family Assistance Centre setup at an airport
- Event management versus incident management
Day 1 - 25 March
Session:
Customer Service & Passenger Experience
16:05 - 16:35
- Panel Discussion: Airport terminal evacuation, sheltering-in-place, and repopulation
Synopsis: A panel of airport, airline and consultant experts will discuss best practices for responses to incidents in airport passenger terminals. The focus will be on planning for and managing terminal evacuations, sheltering-in-place, and repopulation. Natural and man-made disasters can cause these responses, and evacuation and sheltering-in-place are major components of risk management and business continuity.
- Best practices for airport passenger terminal evacuations
- Best practices for airport passenger terminal sheltering-in-place
- Repopulation procedures after evacuation or sheltering-in-place
- Planning tools to ease preparation for terminal responses to emergencies
Audience will learn:
- Best practices worldwide for managing incidents in airport terminals that require evacuation or sheltering-in-place
- How customer service is enhanced by excellent preparedness for terminal incident responses
- Repopulation is not just reversing terminal evacuation or sheltering-in-place
- The importance of planning for and practising repopulation procedures
- The benefits of broad stakeholder involvement in planning for and managing evacuations, sheltering-in-place and repopulation