Reduced Mobility Rights Limited

Speaker Biograghy: Roberto is an industry-acknowledged expert in all aspects of access to air travel. His mission is to provide civil aviation authorities, airports and airlines with strategic guidance, practical advice and cutting-edge solutions to support the evolving requirements of passengers with special needs. Roberto is a member of the UK Civil Aviation Authority Access To Air Travel Working Group and the easyJet Special Assistance Advisory Group.


Day 1 - 25 March
Session:
Customer Service & Passenger Experience


11:20 - 11:45 - Future challenges on management of passengers with dementia
Synopsis: Passengers with dementia are a perfect example of the serious challenges invisible disabilities will bring in the future. Over 65s will increase to over 30% of the population by 2060. Affecting 800,000 in the UK, dementia is a growing concern for airports and airlines. People with dementia often experience speech impairment, disorientation, hallucinations and aggressive behaviour. A broader understanding of dementia and specific training will be key elements to cope with the problem. There are readily available solutions to assist those who are able to perform basic safety tasks, yet are in need of constant monitoring.

Audience will learn: