Catherine Mayer, VP, SITA, USA

Speaker Biograghy: Catherine is the primary liaison for SITA with airport industry organisations, ensuring SITA’s availability and support for committees, conferences and industry missions. She is an active participant in Airports Council International (ACI), including Chairman of the ACI World Business Partners (WBP) Board and the first non-airport member observer to the ACI World Governing Board (2006/2011). Catherine also serves as the WBP observer on the ACI Europe Airport Board (2012/2013). Previously Catherine was responsible for developing and leading the Airport Services solution line including the financial results of the global business, strategy, product portfolio, implementation, customer satisfaction and improving the business to ensure SITA continues to meet the needs of the ever-changing air transport industry. Catherine’s unique understanding, vast experience and worldwide contacts with international and domestic airports and airlines are what enable her to contribute a unique perspective to SITA and to the aviation industry.


Day 2 - 26 March
Session:
Customer Service & Passenger Experience


14:05 - 14:25 - Today's trends influencing tomorrow's airports
Synopsis: In order to best plan for the airport of the future, we must first examine the key technology trends influencing passenger service today. This will help airports, airlines and ground handlers understand if their strategies are aligned with customer expectations, and help guide decisions regarding processes and solutions to ensure all aspects of the journey are seamless. During this session the audience will learn how mobile, digital and social technologies are influencing airports, airlines and passengers, and how business analytics are enabling stakeholders to maximise customer service while improving efficiencies and the bottom line.

Audience will learn:
Day 2 - 26 March
Session:
Customer Service & Passenger Experience


09:00 - 09:05 - Conference Chairs