Chirantan Mukhopadhyay, Vice President, Aecom, USA

Speaker Biograghy: Chirantan has 35 years of experience in programme and construction management, including 20 years in airport development. He is Vice President of Aecom and US South Regional Manager for Aviation. Aecom provides engineering and management services to a number of airports in this region including Baltimore/Washington (BWI), Washington Dulles (IAD), Washington Reagan National (DCA), Atlanta (ATL), Fort Lauderdale (FLL), Orlando (MCO) and Ft Myers (RSW). In the last two years, he has been involved in Aecom efforts at Denver (DEN) and Houston (IAH & HOU) and managed an airport project in Mali Africa (BKO). Previously he managed construction at BWI and supervised projects at Raleigh-Durham (RDU), Los Angeles (LAX), San Diego (SAN), St Louis (STL), New Orleans (MSY), Winnipeg (YWG), Al Duqm (JNJ) and Abu Dhabi (AUH). He has Bachelor's and Master’s degrees in Civil Engineering and is a Registered Professional Engineer.


Day 3 - 27 March
Session:
Airport Design, Planning & Development


10:05 - 10:35 - Creating the ultimate passenger experience at BWi Marshall Airport
Synopsis: Our motto at Baltimore/Washington International Thurgood Marshall (BWI Marshall) is ‘Easy Come, Easy Go’. BWI strives to achieve this through strategic planning, design, construction and operation. Our efforts have been acknowledged by national associations/publications as one of the best airports in the USA for passenger service, value and customer satisfaction. The paper will highlight specific decisions/solutions implemented over the years that led to an efficient, cost-competitive and customer-friendly award-winning airport. It will discuss specific solutions used by our employees, tenants, consultants and contractors to enhance the customer experience flying into and out of the Baltimore/Washington region.

Audience will learn: