Aegean Airlines
Speaker Biograghy:
Harris has been working for the airline industry for the last 22 years. He began his airline business career with TWA as a Security Coordinator and Ramp Agent, gained experience in customer services with British Airways, ramp ground handling coordination techniques with Pandair and full ground handling services with Cronus Airlines and Aegean Airlines.
He is currently working with Aegean Airlines as Athens Station Manager, and also holds the position of Security & Emergency Services Manager.
He is involved in various customer and baggage improvement programmes and turnaround coordination, and has achieved diplomas in Security – Emergency Planning and Quality.
Day 1 - 25 March
Session:
Passenger Processing, Check-in & Self-Service
16:35 - 17:00
- Airline-airport solutions coordinating airport processes pertinent to aircraft turnaround
Synopsis: The INTERACTION, FP7 project developed by a consortium of 12 members including Airbus, aims to propose new procedures and technologies for enhancing time-efficient turnaround operations. In this context, Athens International Airport and Aegean Airlines identified the need to improve monitoring of passenger and baggage processes. INTERACTION technical partners will define solutions addressing: 1) Airport processes coordination, integrated monitoring and real-time updates to allow decision-making systems for accomplishing turnaround target times and mitigating unplanned events; 2) Information dissemination flows based in local technologies for improving passenger experience and airport/airline common situation awareness; 3) New procedures and infrastructure designs solving bottlenecks at (de)boarding processes.
Audience will learn:
- Interdependencies between airport processes and aircraft can be modelled to detect local perturbations/delays and avoid their propagation towards turnaround
- Knowledge of real-time status of passengers and baggage processes is essential for complying with target times and improving overall operations
- Passenger guidance can be improved by the provision of personalised information in all journey stages using smart mobile applications
- Common situational awareness on every process for all airport stakeholders simultaneously improves individual and global performances
- Optimum airport facilities, infrastructure and layouts together with new aircraft equipment and configurations can increase the efficiency of (de)boarding processes