Speaker Biograghy: Nikolaos has extensive professional experience (14+ years) in working in the IT department of Athens International Airport. He is an expert in airport IT solutions, and a consultant and implementer of many large-scale information management projects both local and and international (India, Eastern Europe and other deployments). He also has considerable experience in airport and airline operations and business requirements both from an operational and a commercial standpoint. He has acquired major international experience in designing, implementing, auditing and commissioning airport-related mission-critical systems at major international airports, and is a master systems integrator for ELV and IT airport systems. Nikolaos is a PMP, CISA, CRISC, CISSP Certified, MSc and MBA holder.


Day 1 - 25 March
Session: Passenger Processing, Check-in & Self-Service

16:35 - 17:00 - Airline-airport solutions coordinating airport processes pertinent to aircraft turnaround
Synopsis: The INTERACTION, FP7 project developed by a consortium of 12 members including Airbus, aims to propose new procedures and technologies for enhancing time-efficient turnaround operations. In this context, Athens International Airport and Aegean Airlines identified the need to improve monitoring of passenger and baggage processes. INTERACTION technical partners will define solutions addressing: 1) Airport processes coordination, integrated monitoring and real-time updates to allow decision-making systems for accomplishing turnaround target times and mitigating unplanned events; 2) Information dissemination flows based in local technologies for improving passenger experience and airport/airline common situation awareness; 3) New procedures and infrastructure designs solving bottlenecks at (de)boarding processes.

Audience will learn:

• Interdependencies between airport processes and aircraft can be modelled to detect local perturbations/delays and avoid their propagation towards turnaround
• Knowledge of real-time status of passengers and baggage processes is essential for complying with target times and improving overall operations
• Passenger guidance can be improved by the provision of personalised information in all journey stages using smart mobile applications
• Common situational awareness on every process for all airport stakeholders simultaneously improves individual and global performances
• Optimum airport facilities, infrastructure and layouts together with new aircraft equipment and configurations can increase the efficiency of (de)boarding processes