Gatwick Airport
Speaker Biograghy:
Michael has worked in airport construction and operations in Doha, Mumbai, Abu Dhabi and now Gatwick Airport in London. This diverse experience in many cultures and environments has led to a new way of thinking about how airports, technology and IT can work together to transform the passenger experience. All of this is coming together now thanks to competition in the London airport market allowing Gatwick to innovate like no airport before it.
Day 2 - 26 March
Session:
Technology, Systems Integration, IT & ICT
14:15 - 14:40
- Gatwick in the clouds
Synopsis: An explanation of how Gatwick's innovative new IT strategy is transforming the passenger experience, revolutionising airport operations and pushing the newest technologies to the limit. The audience will learn how cloud services can be adopted by airports to deliver innovative new solutions to passengers, such as web services-based Bagdrop and Google Streetview. The presentation will discuss how embracing BYOD can fundamentally change the way airport operations staff manage disruption, and pushing biometric technology to the very forefront of everything we do.
Audience will learn:
- How to think differently about IT services and embracing cloud services
- Using cloud services to deliver innovative solutions such as Google Maps and Bagdrop
- How embracing BYOD can transform staff communication and connectivity, especially in a crisis
- The use of biometrics for every part of the journey
- Face recognition – the future of customer relationship management