Speaker Biograghy: A chemical engineer by education, Nazareno Ventola joined Aeroporto G. Marconi di Bologna in January 2000 from previous experiences in the energy and consultancy industries. As Analysis & Planning Manager he helped build strategic planning, business development and benchmarking practices within the company. In 2002 he became Planning & Control Director, with responsibilities for the corporate planning and management control process and on economic regulation. In 2011 he became Strategy & Corporate Performance Management Director, being responsible for coordination and promotion of the 'strategic conversation' within the company, and focusing on monitoring corporate performance and strategic business development. At the end of May 2013 he became Managing Director.


Day 2 - 26 March
Session: Commercial Development, Retail & Media

09:05 - 09:35 - Partnering with our customers: Bologna Airport's passenger-centric strategy
Synopsis: In the 21st century airport world, the passenger is the primary customer for any airport that wants to be on the cutting edge of business innovation and develop in an increasingly competitive environment. Bologna Airport has therefore recently reviewed its business strategy with a new focus on the passenger.

Audience will learn:

• Addressing the passenger through business innovation