Speaker Biograghy: Gilles is an IT specialist with a Federal Diploma of Higher Vocational Education and Training. He has more than 15 years of experience in IT, seven of them in the air transport industry. He has worked as Innovation Manager IT-Airport for Geneva Airport since 2011.


Day 1 - 25 March
Session: Passenger Processing, Check-in & Self-Service

10:35 - 11:05 - The true story behind a seamless passenger experience
Synopsis: ‘Seamless’ is a term frequently used for the desired passenger process at airports. But what does it require to realise this? How do airside as well as landside operations and airport IT have to work together? Geneva Airport will share how it has approached these topics together with SWISS in a joint Seamless Passenger Programme. The showcase will go into the operational and IT challenges to incorporate self bag drop at Geneva Airport into a project to track passengers through the airport, gather airport-wide dashboard data and incorporate self bag drop with other self-service initiatives to ensure a fast and easy passenger journey.

Audience will learn:

• How airports and airlines can reach a true seamless passenger experience
• Why self bag drop is an essential element for a seamless passenger experience
• How IT can realise a seamless passenger programme
• The operational challenges that an airport and airline will go through during implementation of self bag drop
• The IT challenges that an airport and airline will experience by implementing self bag drop

Day 1 - 25 March
Session: Passenger Processing, Check-in & Self-Service

13:05 - 13:30 - Panel Discussion: CUPPS (common) vs SUPPS (shared) vs ASPPS (airline-specific) passenger processing systems – what is best for the passenger, airport and airline?
Synopsis: To facilitate common-use management of terminals, many airports have, are or plan to implement CUPPS (common) or SUPPS (shared) use passenger processing systems to replace ASPPS (airline-specific) passenger processing systems. This session will explore the reasons why airports want these systems, and why airlines often object to them.

Audience will learn:

• The differences between the systems
• Which systems airlines like best and why
• Which systems airports like best and why
• Advantages and disadvantages of each option
• Whether passengers care