Speaker Biograghy: Jacques is a senior manager with solid experience in operational management and procedures. He is customer focused, with 20 years' experience in the airport environment and travel retailing, in Switzerland and abroad. He is currently working as Project Manager landside for Geneva Airport.


Day 1 - 25 March
Session: Passenger Processing, Check-in & Self-Service

10:35 - 11:05 - The true story behind a seamless passenger experience
Synopsis: ‘Seamless’ is a term frequently used for the desired passenger process at airports. But what does it require to realise this? How do airside as well as landside operations and airport IT have to work together? Geneva Airport will share how it has approached these topics together with SWISS in a joint Seamless Passenger Programme. The showcase will go into the operational and IT challenges to incorporate self bag drop at Geneva Airport into a project to track passengers through the airport, gather airport-wide dashboard data and incorporate self bag drop with other self-service initiatives to ensure a fast and easy passenger journey.

Audience will learn:

• How airports and airlines can reach a true seamless passenger experience
• Why self bag drop is an essential element for a seamless passenger experience
• How IT can realise a seamless passenger programme
• The operational challenges that an airport and airline will go through during implementation of self bag drop
• The IT challenges that an airport and airline will experience by implementing self bag drop