Lisa Angiolelli-Meyer, Project Manager Passenger Facilitation, IATA, Switzerland

Speaker Biograghy: Lisa joined IATA in 2007. Her role is to work with industry stakeholders to drive change throughout the end-to-end passenger journey, focusing on regulatory areas to provide seamless, secure and efficient travel. The IATA Passenger Facilitation Programme is focusing on improving passenger flows at airports through automation and self-service to increase efficiency and maintain the determined level of security. Lisa is responsible for developing standards and methodologies to drive the implementation of automated border control and improve the current security screening process. Prior to joining IATA Lisa was part of the easyJet Switzerland Senior Management Team, involved in the start up of the business in Geneva. As Head of Cabin Operations she was responsible for the development and implementation of management strategies, standards and policies, with a focus on safety, cost, punctuality and customer experience. Lisa holds a post-graduate degree in Executive Management and Leadership.


Day 2 - 26 March
Session:
IATA Day


11:30 - 11:40 - Removing the hassle from security
Synopsis: Following September 11, increased and constantly changing security requirements continue to add costs to the industry. The screening process is often described as inconsistent, stressful and invasive. The multiple stakeholders involved in the security process, including airport operators, airlines and multiple government agencies, make security process improvement a complex challenge to tackle.

Audience will learn:
Day 2 - 26 March
Session:
IATA Day


12:35 - 12:50 - Innovative border solution (part 1)
Synopsis: Although much has been done to simplify the traveller journey, work continues by states to balance the integrity of their borders with the identification and facilitation of travellers against a backdrop of anticipated growth in international aviation traffic. Seeking to increase security and speed up travel flows at Immigration just by hiring additional resources is not a viable option. The rapid increase in the number of electronic machine-readable travel documents (e-MRTDs) containing biometric data, facilitates innovative automation concepts and enables integrated security processes at borders.

Audience will learn: