Speaker Biograghy: As Head of Health and Safety, Sustainability and Environment for DAA, Mary is responsible for policy development and review as well as compliance activities in these areas for Dublin and Cork airports. Previously Chairman of the ACI-Europe Economics Committee and member of the World ACI Economics and the ICAO AEP/ANSEP Committees, she represents DAA at a number of external industry forums in relation to sustainability. She is a member of the Board of the National Tourism Development Authority in Ireland (Fáilte Ireland), and is part of the Grow Dublin Tourism Taskforce. Mary has a PhD in Chemistry from University College Dublin, and has been with DAA for 15 years.


Day 1 - 25 March
Session: Energy, Environmental Issues & Sustainability

12:00 - 12:30 - Travelling towards sustainability
Synopsis: The presentation will outline how DAA manages sustainability at its airports, its priorities and key challenges. Some examples of progress to date will be discussed. Key challenges facing airports in developing an effective sustainability strategy will be outlined.

Audience will learn:

• Sustainability: an integral part of the corporate strategy
• Communication: important for internal and external audiences
• We can't do everything at once

Day 1 - 25 March
Session: Customer Service & Passenger Experience

16:05 - 16:35 - Panel Discussion: Airport terminal evacuation, sheltering-in-place, and repopulation
Synopsis: A panel of airport, airline and consultant experts will discuss best practices for responses to incidents in airport passenger terminals. The focus will be on planning for and managing terminal evacuations, sheltering-in-place, and repopulation. Natural and man-made disasters can cause these responses, and evacuation and sheltering-in-place are major components of risk management and business continuity. - Best practices for airport passenger terminal evacuations - Best practices for airport passenger terminal sheltering-in-place - Repopulation procedures after evacuation or sheltering-in-place - Planning tools to ease preparation for terminal responses to emergencies

Audience will learn:

• Best practices worldwide for managing incidents in airport terminals that require evacuation or sheltering-in-place
• How customer service is enhanced by excellent preparedness for terminal incident responses
• Repopulation is not just reversing terminal evacuation or sheltering-in-place
• The importance of planning for and practising repopulation procedures
• The benefits of broad stakeholder involvement in planning for and managing evacuations, sheltering-in-place and repopulation