Speaker Biograghy: Jens Andreas Huseby (MSc) does business and concept development for Avinor corporate IT. He has previously founded a couple of IT companies, worked with numerous tech start-ups at Oslo Science Park, and is still engaged as a board member in early-stage companies. He also writes popular science articles and is sometimes used as an inspirational speaker at events.


Day 1 - 25 March
Session: Passenger Processing, Check-in & Self-Service

17:00 - 17:30 - Panel Discussion: The future of passenger processing - what can make the experience even better?
Synopsis: With all the changes that have taken place within the past 10 years in terms of passenger, baggage and general airport processes, what can we expect for the next 10 years to come? What does this mean for airports in terms of terminal layout and requirements on city side, landside and airside? What should we plan for? Will all these changes mean a better experience for passengers? How can we make sure it does?

Audience will learn:

• How has self-service evolved and how much more present will it become at airports?
• The check-in process as we knew it 10 years ago is rapidly disappearing. What will this process look like in two, five or 10 years?
• Airport operators need to plan for tomorrow based on potential significant changes in terminal layout requirements. What are some of these key changes?
• What are the key factors and opportunities in providing a better airport experience to the passenger of tomorrow?

Day 3 - 27 March
Session: Baggage Processing, Tracking & Identification

12:50 - 13:20 - Automated common-use bag drop implementation – the experience gained
Synopsis: The presentation will discuss the successful implementation of a fully automated common-use bag drop system. It will focus on customer experience backed up with statistical data including self tagging from CUSS automates, and benefits gained by airports, ground handlers and airlines. How were the 'what if' questions solved? There will also be discussion of high-level design and the roadmap forward to the fully automated common-use airport environment.

Audience will learn:

• Implementation of automated common-use bag drop
• Experience gained and customer acceptance with statistical data
• High-level technical solution
• Exception handling
• Benefits gained and continued automation