Speaker Biograghy: Mike is currently United’s Analyst, Aircraft Ground Damage Assessment, with the responsibility of managing aircraft ground damage investigations involving United and United Express aircraft worldwide. As part of Mike’s current role, he must conduct and assist locations with aircraft ground damage investigations, review investigation findings, and work with multiple divisions on identification and subsequent development/implementation of corrective actions. Mike is also responsible for communicating/reporting aircraft ground damage performance and trend analysis throughout the enterprise. Mike has over 10 years of experience with United in operational and safety roles at headquarters and airport locations.


Day 2 - 26 March
Session: IATA Day

14:30 - 14:55 - Panel Discussion: IATA integrated solution for ground operations
Synopsis: Introductory presentation followed by roundtable on how the various IATA ground operations activities – AHM, IGOM, GDDB and ISAGO – are implemented by key stakeholders, and the benefit integration of all available solutions can bring. The audience will gain an understanding of the benefits of the IATA integrated solutions. The audience will understand the industry benefits arising from implementation of IATA Integrated Solution for Ground Operations. Integration and global implementation of Airport Handling Manual, IATA Ground Operations Manual (IGOM) and IATA Safety Audit for Ground Operations (ISAGO) and Ground Damage Database (GDDB) offer a unique solution on how to effectively manage risks in ground operations via: • Standardised procedures and performance • Reduced work complexity and consistent turnaround times • Decreasing training time

Audience will learn:

• Standardised oversight and continuous monitoring
• Reduced audit redundancy
• Identifying hazards and measuring corrective actions
• Establishing a baseline of ground damage
• Data-driven improvements of performance