DAA

Speaker Biograghy: Vincent was appointed Managing Director of Dublin Airport in January 2014. Prior to this he was Director Strategy, Regulation & B2B and has also held senior finance positions with Dublin Airport Authority plc (DAA). Vincent was previously a member of the policy committee of ACI Europe, the representative body for European airports. He has previously held senior financial and management positions with Esat/BT in Ireland and with Rubbermaid Inc in USA and Europe. He has also worked as an independent management consultant. Vincent trained and qualified as a Chartered Accountant with Arthur Andersen in Dublin. He holds an MBA from University of Pittsburgh, USA and a BComm from University College Cork. He is a Fellow of the Institute of Chartered Accountants in Ireland.


Day 1 - 10 March
Session: Customer Service & Passenger Experience

10:00 - 10:25 - Delivering a first-class travel experience to our customers
Synopsis: Dublin Airport passionately strives to deliver a first-class travel experience to all our passengers. We target all areas of the airport journey to enable this, and understand the diverse cross-section of society that uses our airport on a daily basis. We would like to display how a journey through our facility is enhanced by excellent customer service, outstanding airport facilities and the use of technology and innovation to deliver a premium product for all. We believe our integration of new technology is groundbreaking and will allow us provide a level of service as yet unseen

Audience will learn: