Speaker Biograghy: Kiran Merchant recently joined leading aviation consulting firm DY Consultants as CEO. He has over 25 years' experience in aviation planning, design and construction management for large-scale aviation projects from inception through completion, balancing operational efficiency, level of service and business/financial viability of complex development projects. He has worked at more than 50 airports around the world during his tenure at TWA, Continental Airlines and leading consulting firms in Corporate Real Estate divisions and Planning, Design and Construction divisions. Kiran recently led the Aviation Planning Division at the Port Authority of NY/NJ. In the past six years, Kiran has played a key role in planning important capital improvement projects at PA airports. Some of his projects include the LGA CTB Replacement project, EWR Terminal A replacement, JFK CTA redevelopment and a critical effort in developing the Vision Plan for the system of six airports at the PA.


Day 3 - 12 March
Session: Commercial Development, Concessions, Retail & Media

11:25 - 11:55 - Innovations in airport concessions
Synopsis: Palmina Teta-Whelan and Kiran Merchant will discuss the transformations taking place at New York's airports. From dining, to design, to technology, the presenter will discuss the latest innovations that are shaping the industry, and how they are translating to growth in revenues and favourable public opinion.

Audience will learn:

• Innovations in concessions space planning
• Incorporating technology to enhance customer service
• Enhance non-aeronautical revenues
• Blending various terminal processors
• Nex-gen terminal design