Catherine Mayer, Vice President, SITA, USA

Speaker Biograghy: Catherine is SITA's primary liaison with airport industry organisations, ensuring SITA’s availability and support for committees, conferences and industry missions. She is an active participant in Airports Council International (ACI), including serving as Chairman of the ACI World Business Partners (WBP) Board and becoming the first non-Airport member to be appointed as an observer to the ACI World Governing Board (2006/2011). Catherine also serves as the WBP observer on the ACI Europe Airport Board (2012/2014). Previously she was responsible for developing and leading the Airport Services solution line including the financial results of the global business, strategy, product portfolio, implementation, customer satisfaction and improving the business to ensure SITA continues to meet the needs of the ever-changing air transport industry. Catherine’s understanding, experience and worldwide contacts with international and domestic airports and airlines are what enable her to contribute a unique perspective to the aviation industry.


Day 1 - 10 March
Session: Customer Service & Passenger Experience

11:30 - 11:55 - Enhancing the customer experience: so what is next?
Synopsis: Technology continues to radically change the airport experience, providing choice and giving control to the passenger. Airports and airlines are quickly adopting solutions to meet their customers’ demands, but what comes next? During this session we will explore the next big IT trends and pilots in technology that are impacting the customer experience, including passenger service and finding ways to improve efficiencies and business, and operational results.

Audience will learn:
Day 1 - 10 March
Session: Customer Service & Passenger Experience

09:25 - 09:25 - Conference Chair

Day 2 - 11 March
Session: Customer Service & Passenger Experience

14:00 - 14:00 - Conference Chair