Speaker Biograghy: Eric leads Alliance’s international aviation practice. His first aviation architecture project was close to home: Minneapolis–St. Paul International Airport (MSP). Since 1989, he has brought his design leadership to over 35 airports, from San Diego to Kingston, Jamaica. His passion is empowering others and enhancing passenger experience in all its permutations. A frequent contributor to industry publications, Eric also speaks regularly at professional aviation events and conferences around the world.


Day 3 - 12 March
Session: Increasing Airport Capacity

11:25 - 11:55 - Resilient by design: maximising the terminal for the future
Synopsis: Minneapolis – St. Paul International Airport is on the verge of a historic US$900m transformation. Consistently at the top of passenger satisfaction polls in North America, MSP faces challenges familiar to many airports. Space is short, and 'easy' expansions and improvements have already been made, yet industry demands and passenger expectations continue to evolve. Airports must move past traditional planning notions and traditional ways of interacting with passengers to remain respected and proactive parts of the communities they serve. MSP is doing just that through paradigm-shifting facility planning approaches and community relations.

Audience will learn:

• Overview of strategic approaches to maintain terminal resiliency
• Paradigm shifts in terminal functional layout
• Successful models for airline/airport partnership