Speaker Biograghy: Eric is an engaged professional passionated about new technologies. Eric has worked for several large European and American companies before setting up Visioglobe with Philippe in 2007 and decided to take on this challenge. Eric is responsible for developing the partnerships of Visioglobe worldwide, focusing on the commercial aspect of the structure. Today Visioglobe is a leading technology provider delivering their solutions to more than 100 clients worldwide.


Day 2 - 11 March
Session: Technology, Systems Integration, IT & ICT

14:40 - 15:05 - Offer a consistent map experience to passengers across all touchpoints
Synopsis: Dubai Airports is a complex operation with many different customer-service touchpoints. These touchpoints require different map solutions – from printed to interactive; kiosk to web and app based. This created confusion for the passenger and complexity for the administrator: we needed a solution to make it easier to navigate and manage our maps. The solution chosen by Dubai Airports was to source a single, multi-media map solution with one consistent experience for users and editors. It was important to keep each department independent and responsible for deploying their own information. Visioglobe's technology enables simple updates through a map editor.

Audience will learn:

• The growing importance of the passenger experience while transiting in an airport
• How airports are facing new issues as technology evolves (passenger experience side)
• Assist the passengers while finding their way in an airport