Speaker Biograghy: Uta Kohse is Managing Partner at the Airport Research Center in Germany ans she has more than 16 years experience in the airport business. She covers many fields around airport planning and operation, such as development of airport concepts and process analysis, capacity assessment, analysis & optimisation, design and development of passenger flow simulation models. Furthermore she conducts research studies on future passenger handling processes. Uta is an expert of passenger flow simulation and leads project teams that test and validate future terminal designs, find and solve bottlenecks as well as to test and identify operational strategies that help airports to optimise existing terminal infrastructures.


Day 2 - 11 March
Session: IATA Day

09:30 - 10:00 - The new LoS concept and its practical application in terminal simulation
Synopsis: In April 2014 IATA published the new ADRM (Airport Development Reference Manual) including an updated level of service (LoS) concept. The LoS not only drives the dimensioning of new terminal facilities, it is also used by the airport industry in capacity studies to evaluate the service quality of existing terminal facilities. The presentation gives insight into this new LoS system and briefly outlines the differences to the old one. Practical examples from simulation projects illustrate visually how to apply the rather abstract definition to real cases. These practical examples show possible pitfalls in LoS spatial interpretation and define a suitable approach to correctly apply the concept.

Audience will learn:

• Comprehension of the new LoS concept and its background/rationale
• Understanding the differences between the old and the new LoS concept
• Practical application of the newLoS concept in capacity assessments using simulation
• How to apply the rather abstract definition to real cases
• Learn from examples about possible pitfalls in the interpretation of LoS space standards and the consequences of wrong interpretation