Speaker Biograghy: Brian has been a practitioner in the policing, military and government arena of aviation terrorism policy and prevention, organisational planning and industry preparation against such incidents for over 20 years. He is now unique in the field as a practitioner ‘turned’ academic whose background sparked his interest into researching 'Is a passenger's perception towards aviation terrorism misplaced?' at the world-renowned Centre for the Study of Terrorism and Political Research, University of St Andrews, Scotland. Brian holds an MBA (distinction) and a BSc (Hons) in Criminology and Psychology. He is a guest reviewer for both the Journal of Terrorism Research and Terrorism and Political Violence.


Day 1 - 10 March
Session: Aviation Security, Border Control & Facilitation

14:45 - 15:15 - Is a passenger's perception towards aviation terrorism misplaced?
Synopsis: A child learns touching fire gets you burned; this learning stops them doing it again. Applying the same analogy to aviation terrorism suggests: 1) Authorities and airlines learn from previous attacks and apply this learning to countering future attacks; 2) Passengers have the same opportunity to apply rational thought, through educating them (via authorities/airlines), towards the terrorist risk to their flights. With a greater understanding, it is proposed that the passenger's experience in the aviation sector would be more positive. Further, this education makes their situational awareness higher, adding quality to their contribution towards countering aviation terrorism attacks.

Audience will learn:

• Customer experience is shaped by preconceived expectations as well as actual experience
• Learning from past experiences brings opportunities for the future
• Sharing organisational, industry and intelligence agency learning will bring long-term benefits
• My research has a value to the industry