Brussels Airlines
Day 1 - 10 March
Session: Customer Service & Passenger Experience
14:55 - 15:20 - Redefining customer experience standards through innovative partnerships
Synopsis: Thanks to a unique partnership with Microsoft, the Connected Lounge application is an industry-first that will connect our premium passengers to all sorts of digital experiences, making the stay in the lounge truly memorable. From reserving shower rooms or checking nap box availability, to browsing through the rich history of Belgium and reading digital press, it’s all there. Connected Lounge will combine physical experiences inside our flagship lounge with various digital content, while keeping passengers up to date about flight status and boarding times.
Audience will learn:
- How innovation and strategic partnerships can drive and enhance customer experience while generating new ancillary revenues