Michael Zaddach, Senior Vice President Service Division Information Technology, Flughafen München GmbH, Germany

Speaker Biograghy: Michael Zaddach is the Senior Vice President of the Service Division Information Technology of Munich Airport International. He is responsible for the Systems Development, Systems Operating, Telecommunications and Networking departments. After he completed his Communication Engineering studies he worked for several companies including Siemens, AEG and debis Systemhaus. At these companies he was responsible, for example, for systems development, product-line management and consulting. At debis Systemhaus he led a business unit for IT consulting services from 1997 until 2000. In this function he also accompanied many planned outsourcing projects of debis Systemhaus.


Day 2 - 11 March
Session:
Customer Service & Passenger Experience


14:25 - 14:50 - The benefits of digitalising contact with the passenger
Synopsis: Digitalisation of passenger communication brings benefits to airport and passengers.

Audience will learn: