Aéroports de Paris

Speaker Biograghy: Patrick is a graduate of the École Polytechnique and the École Nationale des Ponts et Chaussées. Between 1986 and 1993 he held various offices within the Bouygues Group where, in particular, he was an engineer in the construction of the Channel Tunnel. In 1993 he was appointed International Development Director and Director for Eastern and Southern Africa for SOGEA SA. Then, from 1997 to 2005, he held the office of Drinking Water and Sewage Facilities Distribution Companies' Manager for the Manila Water Company (Philippines) and General Operations Manager for International Water in London. In 2005 Patrick joined Keolis, a public transport company belonging to the SNCF Group, to take up the roles of Executive Director, Chief Operating Officer in charge of international business and then, in February 2011, Chief Operating Officer, France and member of the Executive Board. At its meeting on 24 October 2013, the Board of Directors of Aéroports de Paris appointed Patrick Chief Operating Officer, effective 1 January 2014.


Day 1 - 10 March
Session:
Customer Service & Passenger Experience


11:05 - 11:30 - Smart airport for new challenges
Synopsis: Smart airports fully embrace the power of emerging technologies such as advanced sense-analyse-respond capabilities. By enabling real-time information exchange, deep cross-silo collaboration and airport-wide process integration, smart airports significantly improve operational efficiency, infrastructure management and passenger services. Smart airports also take passenger experience to new heights by delivering a range of personalised services thanks to seamless exchange of passenger data. Process integration across all stakeholders (airlines, subcontractors, retailers and other ecosystem partners) cre­ates new benefits for the entire value chain. Aéroports de Paris is currently engaged in the digital transformation as well as the implementation of innovative services, and is looking to present the first results and upcoming challenges.