Benny Lim, Vice President, Certis CISCO Aviation Security Pte Ltd , Singapore

Speaker Biograghy: Benny served in the Singapore Armed Forces as a Senior Officer for 20 years; his last held rank was Lieutenant Colonel. He then entered the commercial sector and took on several posts in events companies and charitable organisations, and was GM of KI Auto Group of Companies. Benny joined Certis Cisco Security in 2007 to set up and head the new Logistics Department. In 2009 he was appointed GM of Certis Cisco Secure Logistics, managing cash and valuables transportation, storage and processing. He was placed in charge of Certis Cisco Protection Services in 2011 to manage unarmed guard services and the enforcement division of Certis Cisco. With a wealth of experience in the manpower business and service delivery operations, he assumed the role of VP, Head of Certis Cisco Aviation Security (CAS) in 2014. Under his leadership, CAS has continued to grow from strength to strength and this was highlighted by the "A" grading from Singapore Police Force in 2015 for a sixth consecutive year.


Day 2 - 11 March
Session:
Customer Service & Passenger Experience


11:30 - 11:55 - A Changi Airport love story – the relentless pursuit of our customer
Synopsis: As the main security service provider for Changi Airport, Certis Aviation Security Pte Ltd (CAS) isn't satisfied with security services. Today's customers demand to be loved, heard and pampered. This presentation will share the rare insights into the journey that CAS has undertaken to woo the customer. This will include initiatives such as the Airport Service Ambassadors, service delivery blueprints, and the creation of a new Quality and Learning Center that helps monitor operations 24/7. CAS will share our story thus far to meet the ever-changing demands of the customer.

Audience will learn: