Speaker Biograghy: Gudmundur Dadi Runarsson has been involved in the aviation industry since the age of 18, when he started as a baggage handler during school holidays at Icelandair and has never looked back. Following spells in ground operations, revenue management, project implementation and management of a ground handling company, Dadi is currently the Deputy Terminal Director for Keflavik International Airport, with management responsibility for all terminal investment programmes, passenger processing, facility management and project planning, as well as resource management including baggage handling systems. Dadi holds a Master's degree in Engineering Management from DTU. He is a father of one and an adventurous traveller, but at the same time knows no better place on earth than the highlands of Iceland.


Day 3 - 17 March
Session: Increasing Airport Capacity

11:15 - 11:40 - Increasing capacity and services during extreme growth within existing terminal
Synopsis: The talk will take the audience through how Keflavik Airport has been keeping up with double-digit growth for the last five years by increasing capacity, streamlining processes and improving services all within the same terminal footprint. Innovation, design and planning for capacity improvements in the form of efficient processing have made the airport grow beyond its declared capacity at the same time as being awarded ACI Best Airport in Europe. The philosophy and implementation of passenger processing efficiency as well as main challenges during the implementation and the lessons learned will be at the core of the talk.

Audience will learn:

• Capacity improvements at existing bottlenecks
• Processing efficiency and flow management at critical points
• Proactive customer service initiatives increase efficiency of checkpoints