Alessandro Fidato, Infrastructure Development & Flight Operations Director - Accountable Manager, GESAC SpA, Italy

Speaker Biograghy: Alessandro is an Italian civil engineer and an Airport Planning & Management Master's graduate. He has 20 years' experience in the transport industry. He started his career in high-speed railway construction and then moved to Rome Airport (ADR), where he was responsible for several projects related to the last large airport expansion plan and regarding both airside and landside infrastructures. He then moved to the highway field as Head of Planning, Engineering and Design at SPEA – Autostrade per l’Italia Group – for eight years. In 2010 he joined Naples International Airport, owned by F2i - Fondi Italiani per le Infrastrutture - as Infrastructure Director and, from 2013, he also assumed responsibility for flight operations. In July 2014 he became Accountable Manager of Naples International Airport. Alessandro is a member of ACI EUROPE TOSC.


Day 2 - 16 March
Session: Customer Service & Passenger Experience

12:30 - 12:55 - The sense of place: improving terminal passengers’ experience
Synopsis: From the main entrance of the terminal to the runway, airports are full of \'gates\'. Check-in, security, immigration and gaterooms are some example of the checkpoints passengers have to pass through in the terminal. And for each of these 'gates' they experience different sensations walking through the architecture and entering into physical contact with the airport. They 'feel' the space, sometimes with anxiety. In these specific points, which we can call thresholds of knowledge, we can enrich the space using elements from the local culture. And drive their experience to let them feel the place. And enjoy!

Audience will learn: