Speaker Biograghy: Since he became General Manager of the Corporate Communication Department in 2012, Koji has gained experience in customer service, environmental issues, public relations and local development. Since July 2015, he has been in charge of those issues as the Executive Officer.


Day 1 - 15 March
Session: Customer Service & Passenger Experience

11:20 - 11:45 - Way to the 'Smile Airport'
Synopsis: To make Kansai International Airport (KIX) and Osaka International Airport (ITM) full of smiles, staff of the airport company, airlines, handling agencies, security companies, information, cleaning companies, public transportation, shops and CIQ continue to challenge themselves as 'All KIX & ITM'. In this presentation, we introduce our Smile Airports through a variety of our efforts.

Audience will learn:

• Ways to make and keep everyone happy with 'Smile'
• The Japanese way of hospitality: Omotenashi
• Customer services and experiences at KIX and ITM