Speaker Biograghy: Frank is founder and Principal of Barich Inc, a business consulting firm serving the aviation industry. He has 30 years’ experience and serves in project leadership and consulting roles, providing overall guidance for his company’s direction. His experience includes strategic planning, project management and engineering design. He has had the privilege of helping to advance airport initiatives in key strategic areas such as passenger processing, airport operational technologies and common use. Frank actively works with industry associations and research organisations that contribute to the furtherance of the aviation industry. He currently serves on the Steering Committee for ACI-North America Business Information Technology, and participates as an invited member on the ACI World IT Standing Committee. He serves on the IATA Common Use Working Group, and assists A4A with its planning requirements in meeting the current US Department of Transportation kiosk accessibility mandates.


Day 2 - 16 March
Session: Technology: Passenger Processing, Trends in Check-in & Self-Service

14:40 - 15:05 - Design of integrated passenger self-services at Orlando International Airport
Synopsis: As the aviation industry continues to rapidly adopt passenger self-service opportunities, there is a growing need to design and deploy these functions in an integrated process across the entire passenger journey. This presentation provides a focus to the airport operator, airline and key airport stakeholders in improving the passenger’s journey through the entire air-travel experience. It specifically presents the requirements for, and benefits of, a well-established integrated passenger self-services programme (IPSSP). Case study discussion is presented from Orlando International Airport on improvements in the existing North Terminal Complex and design concepts for the new South Terminal Complex.

Audience will learn:

• The benefits of applying new passenger services in an existing airport facility
• How lessons learned can help in applying an integrated approach to new designs with passenger self-services
• A concise method for establishing an airport-wide integrated passenger self service programme
• An understanding of how an airport operator and its stakeholders can improve the offering of passenger self-services
• Through an integrated approach, how to improve passenger flow and provide additional commercial opportunities