Speaker Biograghy: John has been the Director of Information Technology for the Greater Orlando Aviation Authority (GOAA) since 1987 and is responsible for communications, business and operations systems for the Orlando International and Orlando Executive Airports. John's responsibilities prior to GOAA were research, development, operations and leadership for aerospace programmes, including rocket propulsion, flight training simulators, test and evaluation systems, anti-ballistic missile defence systems, launch control systems, manufacturing automation and business information systems. John holds a BSc in Physics from the University of Alabama. He is a past Chairman of the Business Information Technology Committee of the Airports Council International – North America and a past Chairman of the Florida Airports Council Information Technology Committee.


Day 1 - 15 March
Session: Technology: Systems Integration & Automating Business Processes

12:15 - 12:45 - PANEL DISCUSSION: Tech-savvy airports
Synopsis: Panel Chair: Maurice Jenkins, Director, Information Systems and Telecommunications, Miami Dade Aviation Department, USA The panel will discuss the latest projects and initiatives embarked on by airports to meet customer demand, and drive innovation and efficiencies.

Audience will learn:

• Latest in pax processing and border management
• Educating/status of security and cyber security
• Wi-fi future uses
• Mobility and future

Day 2 - 16 March
Session: Technology: Passenger Processing, Trends in Check-in & Self-Service

14:40 - 15:05 - Design of integrated passenger self-services at Orlando International Airport
Synopsis: As the aviation industry continues to rapidly adopt passenger self-service opportunities, there is a growing need to design and deploy these functions in an integrated process across the entire passenger journey. This presentation provides a focus to the airport operator, airline and key airport stakeholders in improving the passenger’s journey through the entire air-travel experience. It specifically presents the requirements for, and benefits of, a well-established integrated passenger self-services programme (IPSSP). Case study discussion is presented from Orlando International Airport on improvements in the existing North Terminal Complex and design concepts for the new South Terminal Complex.

Audience will learn:

• The benefits of applying new passenger services in an existing airport facility
• How lessons learned can help in applying an integrated approach to new designs with passenger self-services
• A concise method for establishing an airport-wide integrated passenger self service programme
• An understanding of how an airport operator and its stakeholders can improve the offering of passenger self-services
• Through an integrated approach, how to improve passenger flow and provide additional commercial opportunities