Speaker Biograghy: James works for a US subsidiary company of Schiphol Group and has been the Chief Executive Officer of the Aruba Airport Authority since September 2014. Prior to working in Aruba, he was the Chief Operating Officer at JFK Airport’s Terminal 4, and was part of the transition team in 1997, when Schiphol was the successful bidder for the privatisation of JFK Airport’s International Arrivals Building; at the time this was the largest airport privatisation project in the USA. Prior to joining the Schiphol team, James worked for the Port Authority of New York and New Jersey in various airport operations positions, including assignments at each of the NY area major airports. He has nearly 30 years’ experience in airport management, is a commercial pilot, and holds a Master’s degree in Business Administration.


Day 2 - 16 March
Session: Technology: Passenger Processing, Trends in Check-in & Self-Service

15:05 - 15:30 - The Happy Flow revolution: passengers using the airport by themselves
Synopsis: Happy Flow is the first 100% self-service passenger flow based on biometrics. The award-winning initiative is reshaping the passenger experience, and marks the onset of a new era for aviation. Operating in Aruba as the result of a multi-stakeholder collaboration, it enables paperless biometric identification of passengers after check-in, removing physical and psychological barriers and providing a seamless flow until boarding. A unifying management platform orchestrates all common-use passenger touchpoints and the whole security infrastructure, organised in intelligent information layers (privacy by design), providing stakeholders with a real-time permanent monitoring tool for improved efficiency, risk anticipation, security and revenue.

Audience will learn:

• Why Aruba Happy Flow is considered by some to be the best airport innovation of 2015
• How self-service and biometrics are eliminating physical and psychological obstacles for passengers and providing a seamless airport journey
• How common-use passenger touchpoints allow authorities permanent monitoring and open the way to actionable data, predictive modelling and situational awareness
• How the virtual passenger data envelope is helping stakeholders improve security, anticipate risk, optimise operations and reduce costs
• How the orchestration platform is organised into intelligent layers, guaranteeing privacy-responsible data sharing among all stakeholders