Speaker Biograghy: Cees joined KLM Royal Dutch Airlines in 1969, and held various positions in the Netherlands as well as abroad. He was appointed Director of KLM Systems Services in July 1999 and was responsible for the worldwide marketing of ICT products and services. During that period, ‘innovation’ became his middle name: innovation of passenger handling processes by promoting e-services and common-use check-in technology. This quality has proved of great value to all stakeholders: airports, airline handlers, airlines and passengers. Cees retired from AirFrance KLM in August this year but that does not mean his drive for innovation retired with him.


Day 2 - 16 March
Session: Technology: Passenger Processing, Trends in Check-in & Self-Service

12:05 - 12:30 - One single token
Synopsis: With the help of IATA, paper tickets are now being replaced with electronic tickets. However, passengers do want something tangible in their hands and do not leave home without a hard copy of the e-ticket. With the introduction of permanent bag tags, a new range of technical solutions are captured in one token, including e-ink and NFC. E-tags have been successfully introduced by QF in Australia for the domestic market. Expansion will rapidly follow with the introduction of backward compatible e-ink solutions. Secure display smart cards can present tickets, boarding passes and/or documents as well as contain biometrics used for border crossing.

Audience will learn:

• Paperless, yes, but the urge to print out documents still exists
• Display smart cards can contain and visualise information at the right time and place
• Biometrics will prove the identity of the passenger in a secure manner