Speaker Biograghy: As CEO of Adaptive, Laurent has pioneered digital press and entertainment on mobile devices for passengers. Adaptive's entertainment platform is now used by airports and airlines around the world. Prior to co-founding Adaptive, Laurent ran a business jet airline in France. He also spent 10 years at Airbus headquarters, looking after finance and joint ventures for Ireland-based GPA Group, now GE Capital Aviation Services, the world leader in aircraft leasing.


Day 1 - 15 March
Session: Customer Service & Passenger Experience

16:55 - 17:20 - Opportunity and challenge: providing digitised media and services at airports
Synopsis: The maturity of passengers' own mobile devices is changing how passenger services can be provided, and new revenue streams found and exploited, at airports. However, many challenges remain to be solved to ensure passengers always have the connectivity they need, to services relevant to their context, presented in a convenient form for the user. Achieving this balance for airports, airlines and other stakeholders is critical to success in customer service, revenue generation and loyalty reinforcement. This presentation considers techniques and technologies that can help realise the full opportunity of service to passenger mobile devices.

Audience will learn:

• The service and commercial potential of passenger mobile devices
• The common problems involved when using them to reach passengers
• Techniques and technologies that are helping to address these problems
• Where this may lead for the future of service at airports

Day 3 - 17 March
Session: Commercial Development, Retail, Concessions & Media

10:55 - 11:20 - PANEL DISCUSSION: Airport commercial revenues in the digital age