ACI Europe Airports Council International

Speaker Biograghy: Federico joined ACI Europe in September 2008 and covers policy developments relating to facilitation, parliamentary affairs and regional airports. Immediately prior to joining ACI Europe, Federico worked at the Aerospace and Defence Industries Association of Europe (ASD), where he was Project Manager (2006-2008). He has extensive experience of international and European affairs, having worked in a number of positions at the Ministry of Foreign Affairs in Uruguay (1994-2006). Federico holds a BA in International Relations from the Universidad de la República in Uruguay and an MA from the Diplomatic Academy of the Ministry of Foreign Affairs in Uruguay. A Belgian and Uruguayan national, Federico speaks fluent English, French, Italian, Spanish and Portuguese. He has a keen interest in history.


Day 1 - 15 March
Session: Ageing Population & PRMs

12:00 - 13:30 - PANEL DISCUSSION: Airports and airlines coping with ever-growing demand for assistance as Regulation (EC)1107/2006 turns 10 years old
Synopsis: Presentation of the EU and international regulatory framework for air passengers, notably passengers with disabilities, how it came about and how it is applied. Discussion of challenges with application and enforcement, and practical problems in EU member states. Discussion of Commission initiatives to improve PRM passenger protection with focus on future action (accessibility, intermodal, further guidance). The experience of a long-haul operator having to comply with different legislations. An airline's unique promotion of access to air travel with ad-hoc sessions simulating enplanement and the on board experience. ACI role in creating and promoting best practice among its members. Operational and legal challenges European airports face in their day-to-day operations. The experience of ESAAG translating best practice into real enhancement of the passenger experience. The impact of user-driven advice on the operations of an LCC. Challenges PRM service providers face in their day-to-day operations, and how innovation helps them improve service quality.

Audience will learn: