Deutsche Lufthansa AG

Speaker Biograghy: Heidrun has a Master's in Economics from Open University Hagen. She has worked for Deutsche Lufthansa AG since January 1991 in various positions both in Germany and abroad. She has been Project Manager in Product Management since 2007, and Project Leader for Boarding Project 2014/2015.


Day 2 - 16 March
Session:
Technology: Passenger Processing, Trends in Check-in & Self-Service


10:20 - 10:45 - What's the best way of boarding?
Synopsis: At Lufthansa we have undertaken a boarding improvement project for the last year and noticed that there is no one 'perfect' way of boarding, but that the boarding experience can be influenced by a number of measures.

Audience will learn: