Yusaku Kuhara, Vice President Customer Services and CS Office, Tokyo International Air Terminal Corporation, Japan

Speaker Biograghy: Yusaku plays a leading role in the customer journey, UX inspired by a universal-design concept as Managing Chief of the Universal Design Committee, which comprises leading Japanese scientists and engineers and state-of-art technologies for the year 2020 at Haneda International Air Terminal Tokyo. Yusaku is organising the terminal's website and focusing on its improvement on a web analytics basis.


Day 1 - 15 March
Session:
Airport Design, Planning & Development


11:20 - 11:45 - Haneda Universal Design evolved by advanced technologies
Synopsis: Haneda is a 5 star airport and boasts universal design and Omotenashi services. Tokyo will host the Olympic Games and Paralympics in 2020, and the airport will play an honoured role as the main gateway for all foreign tourists. The presentation will discuss ways to face an evolutionary challenge with Japanese state-of-art technologies.

Audience will learn: