Speaker Biograghy: Maximillian is an experienced Air Traffic Controller with the Federal Aviation Administration in the United States. He holds multiple control tower and radar facility certifications. Prior to joining the FAA, Maximillian worked in airline operations. He holds a BSc from Florida State University.


Day 2 - 16 March
Session: Customer Service & Passenger Experience

16:35 - 17:05 - Attention – is there anyone onboard who can fly an aeroplane?
Synopsis: As global airlines continue to grow and with passenger demand increasing, airlines have been heavily investing in aircraft and airport infrastructure. But who will fly the planes into the next generation of air travel? A critical global pilot shortage isn't on the horizon, it's here. Airlines in the United States are already cancelling flights due to insufficient pilots. This presentation will examine how airlines can stay ahead of their competitors in sourcing qualified pilots. Whether collaboratively or unilaterally, serious action must be taken by all airlines. Fasten your seatbelt: this is a presentation you will definitely take home with you.

Audience will learn:

• Critical pilot shortage isn't on the horizon – it's here
• Sourcing qualified pilots will be vital to an airline's survival
• Methods for sourcing qualified pilots, tailored to an airline's needs