Speaker Biograghy: Lionel is Terminal Operations Manager at Port Moresby International Airport – Papua New Guinea’s largest airport. He joined the airport in 2012 following a career in telecommunications. Lionel sits on the ACI Asia Pacific Economics Committee and has travelled widely. He holds a BSc (with merit) and has completed numerous professional development courses in aviation and related disciplines. Over the past two years Lionel has led the project to reinvent the airport terminal experience at PMIA, delivering a fresh, localised, contemporary retail and F&B scheme in the international terminal. Lionel’s team of 40 managers and staff are responsible for the delivery of an efficient, enjoyable and sustainable terminal.


Day 1 - 15 March
Session: Commercial Development, Retail, Concessions & Media

14:35 - 15:00 - Transforming PNG’s airports – becoming the Pacific’s hub of choice
Synopsis: National Airports Corporation, operator of 22 airports across Papua New Guinea, is on a journey to transform its airports. NAC has taken a strategic approach to developing and delivering international standard facilities at Port Moresby International Airport (PMIA), Papua New Guinea's major gateway. Drawing on best practice and expertise from around the world, Port Moresby has redeveloped its international terminal, creating a commercial offer that delivers world standard quality. It is currently refurbishing the domestic facility, in parallel with planning a major new terminal expansion to greatly increase capacity and significantly improve customer experience.

Audience will learn:

• Case study of PMIA: how we are driving commercial performance to ensure PMIA is a viable, profitable airport
• How NAC has approached the transformation project
• How we have developed a programme to educate and empower management through transfer of knowledge from industry experts
• How we have prioritised customer experience through the introduction of best-in-class operational standards
• The ongoing challenges and opportunities for PMIA