Yosuke Mabuchi, Director, All Nippon Airways Co Ltd, Japan

Speaker Biograghy: Yosuke joined All Nippon Airways in 1992. After spending six years in the Marketing section, he spent more than 15 years in the Passenger Service sections. His previous position was the Station Manager of CGK, Indonesia. He spent 4.5 years there, outside of Japan.


Day 1 - 15 March
Session: Customer Service & Passenger Experience

10:55 - 11:20 - Service skills contest for passenger handling
Synopsis: The contest has been held annually since 2008, and is known as a 'skill contest' internally. The participants are nominated from among the 4,000 staff of 51 airports, 50 domestic airports and PVG. One hundred and fifteen members of staff were nominated in the qualifying round. We are continuously conducting this contest to improve our qualities. Also, this contest is a very good opportunity to motivate not only our staff but also our airport offices.

Audience will learn: