Hoi-see Song, Founder & CEO, Plaza Premium Group, Hong Kong

Speaker Biograghy: Song Hoi-see has transformed the airport hospitality industry by establishing the world’s first pay-in airport lounge for all travellers regardless of airline or class of travel. Following on from a career in investment banking, Mr Song launched his own business, which found him flying economy class without the lounge privileges he previous enjoyed. With such an incomplete travel experience, he struggled to work effectively while on the go. Driven by a heartfelt desire 'to do something for the majority', he launched the world’s first Plaza Premium Lounge in Hong Kong in 1998. Through his initiative and vision, Mr Song broke the stereotype that airport lounges are for premium travellers only. Since 1998, Plaza Premium Lounge has evolved substantially into Plaza Premium Group, a global service brand with over 3,500 employees in more than 130 locations across 35 international airports, serving over seven million passengers around the world each year.


Day 2 - 16 March
Session:
Commercial Development, Retail, Concessions & Media


09:05 - 09:30 - Roles of third-party lounge in enhancing passengers’ airport experience
Synopsis: The presentation will highlight the challenges and opportunities that many airlines or airport operators may not be aware of. This presentation will also discuss the roles of the third-party lounge operator, its various modi operandi, evolving trends and how it can be effectively engaged in delivering a customer-centric airport experience for travellers, world-class airports and leading airlines.

Audience will learn: