Speaker Biograghy: Graeme is MAG’s Business Development Director with responsibility for the identification of new opportunities. He has had a number of senior MAG roles including Director for Cargo and General Aviation, Head of Legal (Stansted) and Head of Property (Stansted). Prior to joining MAG he was Senior Legal Counsel for Amey PLC’s PPP and project finance division, part of Grupo Ferrovial. He trained originally as a solicitor with Allen & Overy LLP in its Projects, Transport and Infrastructure Group.


Day 2 - 16 March
Session: Commercial Development, Retail, Concessions & Media

09:30 - 09:55 - Owning and operating airport lounges – the MAG story
Synopsis: Many airports debate whether to provide a paid airport lounge service for their customers. MAG operates seven of its own airport lounges, and in 2014 established MAG USA to start to export its lounge expertise. In less than 12 months MAG has successfully secured two contracts to operate airport lounges in US airports, including Minneapolis and Oakland. This presentation will outline the opportunity for airports to provide their own lounge service, the competitive position of these lounges, and how MAG is providing a differentiated service much needed in the travel market.

Audience will learn:

• The opportunity for airports to deliver a paid lounge offer for customers
• How MAG has developed a product that can be customised to each airport’s needs
• The MAG lounge offer in detail