Douglas Stolls, Manager of Guest Relations, Central Baggage, Continuous Improvement, Virgin America, USA

Speaker Biograghy: Douglas is an airline industry veteran with 20 years' experience. He helped launch Virgin America eight years ago, opening up the Las Vegas and Orlando stations. He has also worked in the Operations Control Centre and currently has oversight of guest relations, central baggage and continuous improvement at corporate headquarters in San Francisco.


Day 1 - 15 March
Session:
Customer Service & Passenger Experience


10:00 - 10:25 - Creating WOW – here's how
Synopsis: Learn how to create memorable moments for your guests in the terminal or on board.

Audience will learn: