Speaker Biograghy: Anne has 15 years’ experience designing and engineering airports with particular focus on terminal capacity, passenger processing and baggage handling. She has worked at all stages of airport developments from investment and planning to implementation and improvement of current operations. Over a year ago, Anne joined IATA to consider passenger experience from the airline perspective, rather than just the airport’s. In her role for IATA’s Fast Travel programme, Anne works closely with airlines, airports and regulators across the globe to increase the self-service offering for passengers.


Day 2 - 16 March
Session: Technology: Passenger Processing, Trends in Check-in & Self-Service

14:15 - 14:40 - The road less travelled
Synopsis: Modern technology can have a huge impact on passenger processing times. What could this mean for your airport or airline? How can you design your airport for the future? What can we learn from the past and use in the future?

Audience will learn:

• Fast travel today
• The impact on airports
• Government regulations
• The road forwards