Speaker Biograghy: For the last three years Martina has worked as Project Manager Terminal Planning and Simulation at Munich Airport. She has a strong background in airport and passenger simulation with several years' experience as a consultant for different airports around the world during her time with Airport Research Center. With this background, she is now responsible for different projects to learn more about passenger behaviour. This means being able to measure and monitor passenger processes and behaviour, and learn for the future how to make better forecasts and a smoother process for passengers.


Day 1 - 15 March
Session: Management & Operations

14:55 - 15:20 - SensoMuc: waiting time measurement at Munich Airport
Synopsis: The presentation will discuss: why MUC needs waiting time measurement and how it can help ease the airport's main problems; where and how MUC measures waiting times; output of the SensoMuc system; next steps – how SensoMuc can further support airport operations and planning.

Audience will learn:

• What kinds of insights can be gained from the system’s statistics
• How it is used to benefit airport operational staff as well as passengers
• Why MUC needs waiting time measurement