Air France - KLM Marketing

Speaker Biograghy: Patrice has 26 years' experience in the airline industry and has held various positions during his career: Station Manager, Manager in CDG Hub, Project Manager in Marketing, Member of the Board of CityJet, Irish regional carrier, and in charge of innovation in cargo before coming to his current position in the AF-KL group.


Day 2 - 16 March
Session:
Technology: Passenger Processing, Trends in Check-in & Self-Service


11:15 - 11:40 - Creating a seamless airport experience
Synopsis: The presentation will offer insights into the future AF/KLM customer journey at the airport: how innovation is enabling customers and staff to create a seamless and personal travel experience.

Audience will learn: