Speaker Biograghy: Niall is a 35-year veteran of the aviation industry, with 28 years spent in varied operational roles at the airport. He is responsible for the day-to-day operation of the airport including operations, security, fire service and engineering. He has been instrumental in delivering a number of key airport innovations including capital developments, US pre-clearance and various customer service/community engagement projects.


Day 2 - 16 March
Session: Commercial Development, Retail, Concessions & Media

16:35 - 17:00 - CBP as opportunity for airports and airlines
Synopsis: The presentation is about the unique CBP product at Shannon Airport, which could also be an opportunity for other airports and airlines to create new business. There are many benefits of carrying out pre-clearance at airports: potential to increase capacity and growth opportunities for airports and airlines, improving the passenger experience, security and economic benefits, higher passenger volumes through expanded flights and routes, increased service offerings by offering pre-clearance to all commercial aviation customers, additional sales opportunities through the provision of retail offerings within pre-clearance areas, innovations in baggage handling and passenger processing, increased international collaboration.

Audience will learn:

• New business opportunities for airport and airlines
• How to improve the passenger experience
• How airports and airlines can better cooperate
• Benefits of pre-clearance for passengers, airports and airlines
• Business case at Shannon Airport