Speaker Biograghy: Douglas is an airline industry veteran with 23 years' experience. He assisted in launching Virgin America nine years ago, opening up the Las Vegas and Orlando stations; he also worked in the Operations Control Center. He currently has oversight of guest relations, central baggage and continuous improvement at corporate headquarters in San Francisco.


Day 1 - 14 March
Session: Customer Service & Passenger Experience

09:05 - 09:05 - Conference Chairs

Day 3 - 16 March
Session: Customer Service & Passenger Experience

09:00 - 09:00 - Conference Chairs