Hiosvany Muina, North America Airports Regional Manager, Copa Airlines, USA

Speaker Biograghy: Hiosvany is a dedicated regional manager with 18+ years' experience in a fast-paced, ever-evolving airline/airport operation environment. He has consistently achieved record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations by focusing on the number-one source of success, the customers, both external and internal. He has excellent experience in opening operations in new stations, working with local and federal authorities to comply with all requirements.


Day 2 - 15 March
Session:
Customer Service & Passenger Experience


09:00 - 09:00 - Conference Chairs

Day 3 - 16 March
Session:
Customer Service & Passenger Experience


09:00 - 09:00 - Conference Chairs