Brad Miller, Manchester Airport Transformation Programme Director, MAG, UK

Speaker Biograghy: Brad is accountable for the day-to-day leadership of Manchester Airport’s largest infrastructure investment, which will transform how customers (passengers and airlines) use and interact with the airport Prior to leading MAN-TP, Brad was responsible for developing new revenue streams for MAG. In particular he led the establishment of the US business through market research, strategic assessment and business development. An experienced airport professional, he has been responsible for the integration of London Stansted into the group, managing director at East Midlands Airport, and prior to that he led MAG’s project and procurement teams. Brad was also Project Manager on Manchester’s groundbreaking T1 security and retail redevelopment. Before joining MAG he was instrumental in delivering a number of mixed-use property development schemes. He is a Chartered Surveyor, has an MBA from Manchester Business School and has held several non-exec posts.


Day 1 - 14 March
Session:
Airport Design, Planning & Development


09:30 - 10:00 - How to transform the customer experience and remain competitive
Synopsis: The presentation will cover: the strategic challenges faced by the UK's third largest airport and largest regional airport – Manchester; the wide range of considerations and stakeholder views that must be taken into account in order to be successful; how central the customer experience has been to our thinking; how all of this has to be delivered in a live, growing operation and remain competitive.

Audience will learn: